R&D Realty Inc. — SMS Privacy Policy

Effective Date: November 3, 2026

This SMS Privacy Policy explains how R&D Realty Inc. (“R&D Realty,” “we,” “us,” or “our”) collects, uses, and protects information when you sign up to receive text messages from us.

This policy applies exclusively to our SMS/text messaging program and supplements any other privacy policy published on our website: https://rd-realtysf.com/.

1. Who We Are

R&D Realty Inc.

608 Portola Drive, San Francisco, CA 94127
Phone: (415) 824-8822
Fax: (415) 647-5908
Email: [email protected]
Office Hours: Monday–Friday, 8:00 AM–5:00 PM

2. Our SMS Program

If you opt in, we may send you text messages related to our property management services, including:

• Rent reminders and payment confirmations.

• Maintenance request updates and repair scheduling or entry notices.

• Building notices, emergencies, and service interruptions (e.g., water or power shutoffs).

• Responses to inquiries about rental or commercial listings, property showings, and applications.

• Account and tenant portal notifications.

Message frequency varies. Message and data rates may apply.

3. How You Opt In

You may opt in to receive text messages by providing your mobile phone number and giving your consent through any of the following methods:

• Rental applications, lease agreements, or tenant onboarding forms.

• Our tenant portal.

• Website or property listing inquiry forms.

• Texting us first.

• Verbally requesting that our office contact you by text.

Consent to receive text messages is not a condition of renting, leasing, or purchasing any property or service.

4. Information We Collect

Through our SMS program, we may collect the following information:

• Your mobile phone number.

• Your name and property or unit address, if provided.

• The content of messages you send to us and our replies.

• Opt-in and opt-out records, including the date, time, and method of consent.

• Message delivery information provided by our messaging service provider.

5. How We Use Your Information

We use the information collected through our SMS program to:

• Send the messages you have agreed to receive.

• Respond to your requests and inquiries.

• Manage your tenancy or property-related inquiry.

• Maintain records of your consent and opt-out preferences.

• Comply with applicable legal obligations.

• Improve our communication and messaging services.

6. We Do Not Sell or Share Your Mobile Information

No mobile information will be sold or shared with third parties or affiliates for marketing or promotional purposes.

Text messaging originator opt-in data and consent will not be shared with any third parties.

We may share information only with service providers that help us operate our messaging program, such as our SMS platform and property management software provider. These providers may use the information solely to deliver messages on our behalf and are required to protect it.

We may also disclose information when required by law, subpoena, or court order, or when necessary to protect the rights, property, or safety of R&D Realty, our tenants, property owners, or others.

7. How to Opt Out

You can cancel text message communications from us at any time by replying STOP to any message you receive from us.

Once you opt out:

• You will receive one final message confirming that you have been unsubscribed.

• You will not receive further text messages unless you opt in again.

You may also opt out by calling our office at (415) 824-8822.

Opting out of text messages does not change your lease obligations. We may still contact you through other methods, such as email, postal mail, or phone, when necessary or required by law.

8. Help

If you need assistance with our SMS program, you can:

• Reply HELP to any message from us.

• Call us at (415) 824-8822.

• Email us at [email protected].

9. Carrier Disclaimer

Wireless carriers are not liable for delayed or undelivered messages. Message delivery is not guaranteed.

Text messages are not a substitute for emergency services. In an emergency, please call 911.

10. Data Security and Retention

We use reasonable administrative, technical, and physical safeguards to protect your information.

However, no method of transmission over a mobile network or the internet is completely secure. Therefore, please do not send sensitive information, such as Social Security numbers or bank account details, through text messages.

We retain SMS records, including consent records, for as long as necessary to provide our services and meet applicable legal and recordkeeping requirements.

11. Your California Privacy Rights

If you are a California resident, you may have certain rights under California law, including the California Consumer Privacy Act (CCPA), as amended.

These rights may include requesting access to or deletion of the personal information we hold about you, subject to applicable legal exceptions.

To exercise your privacy rights, please contact us using the details provided in Section 1.

We will not discriminate against you for exercising your privacy rights.

12. Children

Our SMS program is intended for adults aged 18 and older. We do not knowingly collect mobile information from children.

13. Changes to This Policy

We may update this SMS Privacy Policy from time to time. Any updated version will be published on our website with a revised effective date.

Your continued receipt of messages after changes are posted constitutes acceptance of the updated policy.

14. Contact Us

If you have any questions about this SMS Privacy Policy or our text messaging services, please contact us:

R&D Realty Inc.
608 Portola Drive, San Francisco, CA 94127
Phone: (415) 824-8822
Email: [email protected]

Website: https://rd-realtysf.com/

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